biocore diagnostics routinely ships products by various couriers unless alternatives are requested
Products purchased directly from biocore diagnostics which are defective and/or do not meet manufacturer’s specifications are subject to replacement when notified by the Customer within 30 days of shipment. Return of merchandise and product replacement must be approved in advance by biocore diagnostics. The Customer should notify biocore diagnostics immediately in the case of merchandise being damaged during shipment. biocore diagnostics may request the customer to assist with the documentation and filing of a claim against the carrier within seven (7) days of receipt of goods.